Customer Services

Kempsey Shire Council is committed to providing our customers with prompt, accurate information and advice in a friendly environment.  Our professional and approachable customer service staff can assist you to find the information you need and are multi-skilled to answer a broad range of enquires including:

Front entrance to Customer Services
  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and licences
  • Payments
  • Property information
  • Changes of address
  • Council business papers
  • Justice of the Peace
  • File access and retrieval
  • Community information
  • Recreation
  • Rates payments and enquiries
  • Companion animal registration
  • Tree preservation
  • Waste Services

Our customer relationships

Customer Services officers in Council's call centre

When you communicate with Kempsey Shire Council, we will:

  • Greet you politely
  • Listen carefully, identify and confirm your needs
  • Be honest ethical and considerate
  • Act with care and diligence
  • Provide consistent, accurate and impartial advice
  • Use language that is clear and concise
  • Respect and protect the confidentiality of your information, with the law


All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, Visa & Mastercard.
Please note that payments by credit card attract a 1% merchant service fee.

Online services and resources

Contacting Council

Customer Services building in Tozer Street


You can write to:
The General Manager
Kempsey Shire Council
PO Box 3078
West Kempsey NSW 2440

Visit in person

Customer Service Centre
22 Tozer Street
West Kempsey NSW 2440

(Hours: 10:00am-4:30pm Monday, Tuesday, Thursday, Friday )

Outreach service

Council will be operating a outreach service on Wednesdays from 6 January 2021

Interior of the Customer Services building


Business hours: 8:30am to 4:30pm,  Monday to Friday
02 6566 3200

After hours: anytime
02 6566 3200


02 6566 3205