Frequently asked questions

Only those households who currently receive a kerbside collection service (2 or 3 bins) will be affected by the new waste service which starts from 1 July 2017. If you do not currently receive a Council bin service, there will be no change.

The new waste service aims to improve the way we sort and collect our waste in order to:

  • reduce the increasing cost of the State Government waste levy on the local community
  • meet resource recovery targets set by the Environmental Protection Authority
  • extend the life of our local landfill on Crescent Head Road
  • improve efficiencies and keep community costs down over the long term

Recent audits show that we can reduce the amount of waste going to landfill by more than half, simply by putting our waste into the right place - by sorting all food and garden waste into the green bin, and all household recyclables into the yellow bin. Moving waste out of your red bin means it will cost half the price to dispose of it, keeping money in your pocket, and give better environmental outcomes.

These best practice waste management arrangements are becoming the ‘standard’ with Coffs Harbour, Nambucca Valley, Bellingen, Lismore, Clarence Valley and Port Macquarie having already implemented similar services.

The new waste contract commences from 1 July 2017. The proposed new service arrangements will come into play on your first scheduled collection day after 1 July 2017.

The day of the week your bins are collected may change. We will ensure you receive notification if your collection day changes. Your green bin will be collected every week. Your red bin will be collected on the alternate week to your yellow bin collection.

Council will work closely with the contractor to help the local community prepare for the change to collections.

All households with a waste service will have received an information flyer about the new service in March. If you have not received a flyer you can download a copy:

Council will actively communicate with the local community before the new waste collection starts at the beginning of July 2017. You can access useful information about the new service, as well as waste education advice on Council’s waste website pages www.kempsey.nsw.gov.au/waste

Standard Service

In order to maximise efficiencies and deliver the most cost effective outcome for the community, the majority of households will receive a standardised waste collection service:

  • 1 x 240 litre green-lidded bin, collected weekly
  • 1 x 240 litre yellow-lidded bin, collected fortnightly
  • 1 x 240 litre red-lidded bin, collected fortnightly

Options

Small service
  • 1 x 140 litre green-lidded bin, collected weekly
  • 1 x 240 litre yellow-lidded bin, collected fortnightly
  • 1 x 140 litre red-lidded bin, collected fortnightly
Recycling Upsize
  • Recycling Upsize 1 x 360 litre yellow-lidded bin, collected fortnightly

For the majority of residents the cost of the new service will be less than what you are currently paying.

If these collection changes are not made waste costs will continue to rise. The savings that come about as a result of the new service will be passed back to households through reduced waste charges

  • Standard Service - $403*
  • Small Service - $351*
  • Recycling Upsize - additional $10*

*Waste service charge in 2017-18 rates, subject to Council adoption at the June 2017 meeting.

All bins will be replaced as part of the new waste collections contract. All households, including those with a current 2 bin service, will receive 3 new bins - a green bin for food and garden organics, a yellow bin for household recycling, and a red bin for rubbish.

You will also receive a free kitchen caddy to make it easier to collect food waste for the green organics bin, and a free handy bag for collecting household recyclables for easy disposal in the yellow bin.

Your existing bins will be recycled. Instruction on what to do with your old bins will be provided in advance.

The existing bins will be at the stage where they will start to become brittle and break. The cost and environmental footprint of replacing bins when they break is higher than the cost of replacing them all at once and recycling the material.

Council has already put several measures in place to help residents make the transition including waste vouchers sent out with rate notices that can be used to take rubbish to the tip for free.

All households with a waste service will also receive a free kitchen caddy to make it easier to collect food waste for the green organics bin, and a free handy bag for collecting household recyclables for easy disposal in the yellow bin.

Council has also applied for Waste Less, Recycle More funding through the EPA to support the introduction of green food and garden organics bins to all residents. Currently 75% of households who have a waste service currently have a green bin service.

Council’s waste officer can be contacted to research solutions for households that have disabilities which prevent proper sorting of wastes into the 3 bin system.

Yes, from 1 July 2017 multi-unit dwellings will receive a weekly green bin collection, fortnightly yellow bin collection, and fortnightly red bin collection.

Recent bin audits showed for those households that don’t currently have a green bin service, almost half of their red bin contents were made up of compostable material. We need to keep this valuable resource out of landfill where it causes environmental problems and is costly to manage.

Your green lidded bin will be collected weekly. You can opt for the Small Service which means you will receive a 140 litre green bin.

If you currently compost at home, then that’s great and Council encourages you to continue to do so. The good news is that Council’s green food and garden bin accepts all food waste including many things you can’t compost at home such as citrus, bread, bones, seafood, chicken, meat and other items.

The green bin goes to a containerised high temperature composting facility to produce nutrient rich commercial composts for farmers and gardeners to use. Using your green bin can avoid the risks and environmental impacts associated with burning rubbish in rural areas.

Your new green bin is good for safely disposing of:

  • Any food waste you don’t want to deal with on site, compost or feed to animals 
  • Weeds best taken off-site (except for Tropical Soda Apple - visit or call Council for further information)
  • Problematic green wastes (leaves/branches/fruit with thorns, pest or disease issues)
  • Produce or feed that has been soiled or spoiled
  • Unusable fruit drop that is best taken off the ground (e.g. citrus, mangos, avocado)

For more information about the green lidded bin please see question "What can go in the green bin?" or the Green bin - food & garden organics page. 

All food and garden waste can currently go in the green bin, where it travels directly to a commercial composting facility to be reprocessed for beneficial reuse. For more information of what can and can’t go in your green bin, please visit the Green bin - food & garden organics page. The contents of the green bin get processed at a commercial facility, not Council's landfill.

The default Standard Service will replace the current small red bin with a larger version that provides almost the same waste disposal capacity over the fortnightly collection cycle.

By placing all food waste into the green bin, which will be collected weekly, you will reduce odour concerns because it is generally food waste that decomposes causing smells.

Changes to the bin sizes are likely to mean an increase in total waste capacity for the majority of residents over a fortnightly period. It’s a matter of putting your waste in the right place.

Recent audits show about 50% of the contents of our red bins is compostable and belongs in the green bin, while 20% is recyclable and belongs in the yellow bin.

That means by simply sorting your waste into the right place, you could potentially reduce your red bin contents by more than half.

By placing all food waste into the green bin, which will be collected weekly, you will reduce odour concerns because it is generally food waste that decomposes causing smells.

There are a number of things you can do to keep your bins fresh, including keeping lids shut and bins out of direct sunlight if possible, and tightly wrapping and bagging nappies, sanitary and pet waste. It is recommended to place other kerbside bins on the northern and/or western side of the green bin to block direct sunlight heating it up as much during the day.

Please contact Council if you have further enquiries after reading these frequently asked questions.

  • You can write to Kempsey Shire Council, PO Box 3078, Kempsey NSW 2044
  • Phone: 6566 3200
  • Fax: 6566 3205
  • Email: ksc@kempsey.nsw.gov.au
  • Visiting our Customer Service Center at 22 Tozer Street, West Kempsey during business hours